Please do bear in mind that we are a fully regulated social casino, and as such follow a very strict set of rules and regulations, in addition to this, our reputation is of course something we value greatly, and would never do anything to jeopardise it. Whilst I can fully understand how frustrating the situation you describe must be, I would like to respectfully clarify that any decision, such as what you have outlined, is never actioned without meticulous forethought and consideration.
Firstly I would like to apologise for the clear disappointment you seem to have experienced - I really would have liked to have looked into this further for you but with such little information to go on, I was unable to locate your account, and unfortunately we received no response to our request for further information. Hello there, We appreciate you taking the time to collate and share your thoughts with us.
